Billing Details






Your Order

ProductSubtotal
Dreamer Corset Midi DressBrand: AlemaisSize: UK 14Color: MultiJust Landed: you will see description here okay so just landed description ر.ق 2,025.00  × 1

Color:

Multi

Size:

UK 14

ر.ق 2,025.00
Anderston Midi DressBrand: AclerSize: UK 14Color: IvoryJust Landed: you will see description here okay so just landed descriptionFull Price Items: Refundable within 14 days from the receiving date. ر.ق 1,360.00  × 1

Color:

Ivory

Size:

UK 14

ر.ق 1,360.00
Subtotalر.ق 3,385.00
Totalر.ق 3,385.00


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Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.

Welcome to The Closet!

These terms and conditions outline the rules and regulations for the use of The Closet Website, located at www.thecloset-official.com. These terms and conditions only apply to orders through www.thecloset-official.com (“Online Orders”)

By accessing this website we assume you accept these terms and conditions. Do not continue to use The Closet if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Qatar. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

SHIPPING AND DELIVERY

HOW WILL YOU SHIP MY ORDER
As soon as we receive your order, we will start preparing the shipment. Once the delivery Company will collect the parcel, you will be able to track your order and you will be reached over the phone/ email for the delivery.

  • The Closet will receive and process your order(s) from Saturday to Thursday.
  • We don’t ship orders on Fridays and other official holidays.
  • Shipping hours and terms during peak season or extraordinary circumstances may change.
  • Ramadan shipping timings will be announced separately.

DELIVERY ADDRESS CHANGE
Our Shipping partner for domestic deliveries is Pass.qa. Shipping costs will appear at the checkout.

  • Once the order has left our warehouse, the driver will contact you to arrange the delivery.
  • Once your order leaves our warehouse we are not able to redirect any shipment, so please make sure that you or someone representing you will be available at the address that you first instructed us to ship to.

INTERNATIONAL DELIVERIES
Our shipping partner for International deliveries is DHL. Shipping costs will appear at the checkout.

  • Delivery time frames are an approximation depending on a smooth transition of your package through customs. The Closet is not responsible for your country customs procedures or delays.
  • International deliveries may be subject to customs duty. All purchases final price will not include import fees or local taxes. Customs duties may vary according to your order and shipping country. It is the responsibility of the customer to pay duty on any order subject to customs clearance.
  • In the case that our courier cannot deliver your package to the address you have given us and has to return the package back to The Closet, the customer will be liable for all expenses incurred including but not limited to duties, taxes, and return shipping charges. These expenses will be deducted from any refund.
  • Upon receipt of any package, the customer must check that it has not been opened before signing. In the case that the box has been opened or damaged, it is the responsibility of the customer to inspect the content of the box. Customer should then sign for the package noting any discrepancies and inform us within 24 hours by email at [email protected].

DOMESTIC DELIVERIES (QATAR)
Collect your order at the Boutique

  • You can pick up your order at the shop within 2 hours free of shipping costs (flag the option at the checkout). This option is available according to the boutique’s operating hours .
  • Home delivery within 24 hours from your order confirmation (this doesn’t apply to weekends, official holidays or extraordinary circumstances).
  • Delivery timing and fees during Ramadan, special holidays and exceptional circumstances might be subject to change.

For any further questions please contact our Customer Service: [email protected]

TRACK YOUR ORDER
International Orders: you will be able to track your order through the link received via email or contacting our Customer Service: [email protected] or phone & WhatsApp: +974 3331 0110.

Domestic orders: you can contact The Closet Customer Service: [email protected] or phone & WhatsApp: +974 3331 0110 or contact Pass.qa.

RETURNS & REFUNDS

REFUNDS
Please read our policy before placing an order to understand which items are eligible for return.

  • Trunk Show: Refundable within 14 days from the receiving date for store credit (12 months validity)
  • Pre-Order: refundable within 14 days from the receiving date.
  • Full price items: refundable within 14 days from the receiving date.
  • Exceptional Items: are not eligible for return and not eligible for refund.
  • Markdown items: refundable within 7 days from the receiving date for store credit (12 months validity)
  • Final Sale: are not eligible for return and are not eligible for refund.
  • Site credit: items purchased by site credit are not eligible for return/refund.
    Items eligible for return and refund must be unused and in their original conditions, packaging, hangers, garments bag, intact tag, unwashed, unaltered.

Please take care while trying your order: any return that does not meet our policy will not be accepted and returned to you at your own expenses.

SIZE EXCHANGE
Unfortunately we don’t offer size/color exchange. If you’re not satisfied with your order, you can return it and place a new order.

RETURNS
Some items aren’t eligible for return, always check notes & item description before you place your order. All accepted returns will be refunded according to the original method of payment within 4 weeks since when the returned item is received at our shop, depending on your bank or payment provider.

  • The delivery charge incurred originally (if any) will be deducted from the returned value of the credit note/refund.
  • Bank charges will be deducted from the refunded amount.
  • The cost of shipping and any import taxes and duties paid are non-refundable.
  • Products must be returned new, unused ad unworn conditions in the original packaging, including boxes, covers, hangers if any, including stickers/labels.
  • Jewellery, accessories and underwear cannot be returned for hygienic reasons. Custom products, special orders, couture orders and any customized item cannot be returned.

Kindly note The Closet monitors the number and conditions of the items returned and orders cancelled by customers. Repeated returns or violations of our terms and conditions will be flagged and, at our discretion, lead to the closure of your account or future orders being refused.

In cases where The Closet detects a problem in the order or the refund if we cannot reach the Customer at the phone or e-mail provided, we freeze the execution of the order/refund for 7 business days. The Customer is expected to contact The Closet Qatar regarding the issue within this period. If no reply is received from the Customer within this period, The Closet has the right to cancel the order or freeze the return in order to prevent damage to both parties.

INITIATE AN INTERNATIONAL RETURN
To initiate a return, you should contact us at [email protected] within the timeframe assigned.

If your return inquiry is accepted, we will send via email a return shipping label, as well as instructions on how and where to send your package. Items shipped back to The Closet without pre-approved shipping label will not be accepted and will be shipped back to you at your own expenses. We do not accept returns from countries other than the country to where the order was originally shipped. Once you will receive the return label, you can contact DHL to arrange the return.

Any product returned outside of its deadline for returns will not be accepted and shipped back to you at your own expenses.

INITIATE A DOMESTIC RETURN (QATAR)
If you are in Qatar, you have 2 options to return your online order:

Free drop&return at The Closet boutique (The Pearl, Porto Arabia, Parcel 5, Unit 117, Doha) within 14 days from the date of receipt. To initiate your return you should contact us via email at: [email protected] and you will receive an email confirmation. The Closet will not accept items without the returning label.
Home pick up: contact us via email [email protected] to arrange the return. You will receive all details via email and we will arrange the collection. We will deduct the return fee from your refund/credit.

DEFECTED ITEMS
For defected/damaged item or if you have received a wrong item please contact The Closet customer service team via email at [email protected] within 24 hours from the date of receipt.

The Closet will determine, in its sole judgment and discretion, whether the damage is as a result of normal wear and tear or some other reason.

LATE RETURNS
Any product returned outside of its deadline for returns will not be accepted and shipped back to you at your own expenses.

ORDER MODIFICATION
If your order has left our warehouse, we are unable to modify/cancel your order. This includes cancelling your order, updating an address, updating the size of an item and/or combining any shipments.

“Trunk Show orders can only be modified if the trunk show is still active”

We have made every effort possible to ensure the colors of our products are displayed as accurately as possible on our website. If you have any questions about any of your selected item please contact: [email protected] before finalizing your purchase.

ORDER CANCELLATION
If your order has left our warehouse, we are unable to modify/cancel your order. For further details please contact: [email protected].

If your cancellation is accepted we will arrange a refund in the same form your order was paid, minus any shipping charges, bank charges and any other related duty.

Once your order has been shipped, we cannot do any cancellations. Please check our refund policy (section “Refunds” LINK).

TAILORING ALTERATION
The Closet offers free alternation on your online order(s) at the boutique (Doha) within 60 days from the date of receipt. We can schedule an appointment with our Alteration Team at our boutique in Doha, Qatar. ( “The Fitting” – The Pearl, Porto Arabia, Parcel 5, Unit 117, Doha).

To book an appointment call or text us at +974 3331 0110 or email us at: [email protected]

The return date of your altered garment(s) will depend on the complexity and workload of The Fitting and it will be communicated before accepting the alteration.

We do not offer alterations before shipping the order and we don’t have accredited partners for alterations outside Qatar.

Altered garments are not eligible for returns/refunds.

ALTERATION SERVICE AT HOME (QATAR ONLY)
You can book your alteration service at home in Qatar only. The service will be charged according to our price list at +50% from full price, please check our prices on The Fitting page.

Alterations at the shop are free of charges.

SITE CREDIT
Site credit can only be used for purchases on www.thecloset-official.com or at the boutique (The Pearl, Porto Arabia, Parcel 5, Unit 117, Doha, Qatar).

It is not transferable and cannot be redeemed for cash. The validity is 12 months since the date of issuance. Items purchased through site credit are not eligible for return/refund.

Site credit will be shared with you in the form of a credit voucher and can be deducted at the checkout the next time you shop.

Site credit voucher above 5,000 QAR: should you not fully use the voucher in one purchase, we will issue a new credit voucher with the deducted amount, with the same expiring date as the original one. (12 months since it has first been issued). The remaining balance can only be used one time and no other credit voucher will be issued if the full amount isn’t used.

Site credit voucher below 5,000 QAR: you will need to use the full amount in one purchase.

Should you have any questions or doubts please contact our Customer Care at: [email protected].

DISCOUNT CODE
Promotional codes must be applied at the checkout and are subject to any applicable eligibility or expiration date, item/order eligibility or requirements. On each order you can only use one promotional code.

Please note The Closet may exclude certain Designers/categories from a particular promotion or all promotions.

All promotions have an expiration date, once a promotion has expired, the voucher will no longer be active.

Discount codes do not cover the costs of any shipping, duties, and or taxes (where applicable).

Discount codes and any voucher cannot be used for trunk show orders.

PAYMENT TERMS
All orders are subject to verification for security reasons and we may contact you to verify an order upon receiving your payment.

We accept the following methods of payment:

  • VISA
  • MASTERCARD
  • NAPS
  • APPLE PAY

In cases where The Closet detects a problem in the order or in the payment if we cannot reach the Customer at the phone or e-mail provided, we freeze the execution of the order/refund for 7 business days. The Customer is expected to contact The Closet Qatar regarding the issue within this period. If no reply is received from the Customer within this period, The Closet has the right to cancel the order or freeze the return in order to prevent damage to both parties.

We can only accept one credit/debit card for each order. If your payment information has changed since you placed the deposit, please contact [email protected] with your updated information.

PRICING & PRICE ADJUSTMENTS
We are constantly updating and revising our e-commerce and we might discontinue products and services at any time without notice. All pricing for the products is subject to change. For our products and services we reserve the right to make adjustments due to changing market conditions, product discontinuations, manufacturer price changes, errors in advertisements and other circumstances.

If any of our products was incorrectly priced or incurred an incorrectly description The Closet has the right to refuse or cancel any orders placed for the product, whether or not the order has been confirmed and the payment has been deducted. You will be refunded in the same form the payment has been made.

The Closet is not responsible for pricing/promotions/discounts from any other retailers and e-commerce and will not match its prices.

Should you have any question or doubt please contact our Customer Care at: [email protected].

TRUNK SHOW AND PRE-ORDERS

WHAT IS A TRUNK SHOW?
During a trunk show you are typically seeing items fresh from the runway shows and get to secure them for the next season. When purchasing from a Trunk show you are securing your item directly with the Designer. A Trunk Show lasts for a limited time. You can order the items by paying a deposit at the time of purchase. Once your order is ready to ship, you will be notified and you will be billed in full. Once we have received the payment, we will ship the order to you.

SIZE AND FIT OF YOUR TRUNK SHOW ORDER
We don’t have samples of the garments from the trunk shows, so size and fit of the items cannot be checked by The Closet. Size and fit details will be recommended according to the information provided by the Designer. We will do our best to provide you with any further info or clarification, should you have any doubt please contact us: [email protected].

CHANGES AND CANCELLATIONS OF A TRUNK SHOW ORDER
You can make changes/cancellations to your trunk show order while the trunk show is active: please contact [email protected].

  • For cancellations we will arrange a payment refund in the same form your deposit was paid.
  • If you are not satisfied with your trunk show order, you can exchange it for 12 months validity site credit.
  • Once you will receive your item(s), you can contact [email protected] to initiate the return. Please keep in mind you have up to 14 days from the receiving date.

Once the trunk show is closed, the order cannot be cancelled unless the shipment has been unavoidably delayed past the stated estimated delivery window. Please note this is something out of our control and we will do the best to accommodate your requests (refund/credit note).

TRUNK SHOW PAYMENT
At the checkout your will be charged for a deposit to secure your order with the Designer.

Once your order is ready we will notify you and arrange the final payment of your order, plus any shippings fee/taxes ( if any). Once we will receive full payment, we will ship to you your order.

Should your payment information have changed since you placed the deposit, please contact [email protected] with your updated information.

If the remaining payment cannot be processed your order will be cancelled. The deposit is not
refundable.

DELIVERY
The estimated delivery window of each product will be noted when you place your order, in the product page.

Please note the delivery window is provided by the Brand and we have no control on this. Any issue or delay or change will be notified to the customer before shipping the order.

DISCOUNT CODES
Discount codes and any voucher cannot be used for trunk show orders.

WHAT IS A PRE-ORDER?
Our selection notated as Pre-order is composed of items that we have curated for The Closet website. They are secured units and are confirmed stock for our boutique. You are getting to secure your unit before they are available on site for all to purchase.

PRE-ORDER PAYMENT
Pre-orders are fully paid at the time you place your order, at the checkout shipping fees and taxes will be added.

CHANGES AND CANCELLATIONS OF A PRE-ORDER
Pre-Orders can be cancelled if the order has not been shipped yet. If your order has left our warehouse, we are unable to modify your order. Once you will receive your item(s), you can contact [email protected] to initiate the return – if eligible.

Pre-Order items are refundable within 14 days from the receiving date
Kindly note The Closet monitors the number and conditions of the items returned and orders cancelled by customers. Repeated returns or violations of our terms and conditions will be flagged and, at our discretion, lead to the closure of your account or future orders being refused.

Any products returned outside the deadline for returns will not be accepted.

Should you have any questions or doubts please contact our Customer Care at [email protected].

CONTENTS AND INTELLECTUAL PROPERTY

All copyrights designs, trademarks and all other intellectual property is the sole property The Closet Qatar.

You may not modify, copy, distribute, reproduce, publish, commercially exploit them unless expressly authorized by The Closet and/or its third party .

COOKIES

We employ the use of cookies. By accessing The Closet, you agreed to use cookies in agreement with the The Closet Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

LICENSE

Unless otherwise stated, The Closet and/or its licensors own the intellectual property rights for all material on The Closet. All intellectual property rights are reserved. You may access this from The Closet for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from The Closet
  • Sell, rent or sub-license material from The Closet
  • Reproduce, duplicate or copy material from The Closet
  • Redistribute content from The Closet

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. The Closet does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of The Closet (The Closet),its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, The Closet shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

The Closet reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant The Closet a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

HYPERLINKING TO OUR CONTENT

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;
  • dot.com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of The Closet; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to The Closet. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of The Closet logo or other artwork will be allowed for linking absent a trademark license agreement.

IFRAMES

Without prior approval and written permission, you may not create frames around our Web Pages that alter in any way the visual presentation or appearance of our Website.

CONTENT LIABILITY

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

YOUR PRIVACY

Please read The Closet Privacy Policy

RESERVATION OF RIGHTS

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

REMOVAL OF LINKS FROM OUR WEBSITE

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

DISCLAIMER

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.